I had decided to move my WordPress blog to a different host, Blue Host, and was prepared to spend my first $100.00 on my blog but it was such a terrible experience that I have asked for a full refund.
In order to make the move I have to somehow transport this blog to the new host without everything disappearing in to a black hole. I had paid my money and was attempting the transfer using their online tech support chat to help me. Tech support dumped pages of instructions on me using terms that I did not understand. I floundered and flipped from online page to online page and really had no idea what I was trying to do. I typed an exasperated message to the tech support guy stating that it would be easier to just cancel my subscription than it would be to follow the complicated instructions. He promptly transferred me to billings so I cancelled my subscription.
The tech support guy probably knows everything there is to know about computer files but he doesn’t know how to teach or explain what he knows.
After the online typing chat and when I had calmed down I sent them a polite but blunt explanation of the problems. I explained that I work in health care and write in my spare time and I have no idea how my computer works. I use a computer the same way I use my car. I drive my car and I have no idea how that works either. When I have a problem with my car I take it to my mechanic and he fixes the problem. My mechanic does not hand me a book and a wrench and tell me to follow the directions.
At my work the tech support comes in from wherever in the universe they are and takes over the computer and installs, updates or fixes things. I told Blue Host that I would be willing to pay extra for this service. I also mentioned how nice the billing people were when I was setting up my account and when I cancelled my account.
Perhaps part of the problem is my lack of tech savvy but we all have things we are good at and the workings of the computer are not mine. I bake a great loaf of bread (from scratch -no bread machine here) and I bet the tech support guy would end up with a brick instead of a loaf when all you have to do is follow the recipe.